Overview

Features

Specifications

Seamlessly Integrate Remote Employees Into Your Main System

• A distributed configuration allows you to connect expansion cabinets remotely from the base cabinet with fiber optic cables.
• Strata DK424i extends the functionality of your main office telephone system to remote worker groups, assuring maximum communication productivity for all your employees.

A Single Network For Voice, Data And Video Convergence

• Strata DK424i's leading-edge technology provides a unified multi-service network for transmitting voice, data and video.
• Interoperability reduces your infrastructure expenses and lowers capital and operational costs.
   

Integrated Services Digital Network (ISDN)

• Integrates voice, data, fax and video on one reliable line. Transmit multiple communications at the same time!
• With its superior speed and faster call setup, ISDN improves the efficiency, productivity and cost savings of all your business communications.
• Primary Rate Interface (PRI) saves money by enabling call-by-call use of channels.
• Basic Rate Interface (BRI) provides a low-cost solution for high-speed LAN and Internet access, plus video conferencing.
• No additional monthly charge for Calling Number Identification Services (CNIS) and Dialed Number Identification Service (DNIS).
   

Voice Over Internet Protocol (VoIP)

• Enables your multiple offices to cost-effectively share applications and provide consistently high customer service.
• Voice and fax calls between your main office and branch office are carried via the Internet or your private intranet, eliminating long-distance toll charges between these locations. Significantly reduces cost, especially for international calls.
   

Computer Telephony Integration (CTI)

• Synchronizes telephone calls with computer applications and screen displays.
• CTI applications like caller identification, automated dialing and automated call routing enable your employees to handle calls with maximum efficiency.
• Dramatically improves call center effectiveness.
• Creates an integrated business information system that increases productivity and reduces costs.

Strategic Advantages For Your Call Center

• Efficient call handling through automated call processing.
• Faster response to callers.
• Effective handling of call traffic during peak hours.
• Complete back-up coverage during heavy call volumes.
• Ability to accurately forecast call center staffing and facility needs.
• Effective management of the lines serving your call center.
• Stimulate sales by communicating pre-recorded information to callers while they're on hold.
• Enhance your call-center supervisor's ability to train, assist and evaluate the performance of agents, plus make immediate management decisions.
• Easily produce reports containing critical information and statistics on each agent's performance, call center group activity and system status.

Keep Your Return On Investment Growing

• Open architecture design for easy adaptation to new technological advancements.
• Modular growth "building block" design saves substantial cost by enabling you to upgrade performance and capacity as needed, without significant capital outlays.
• Migration and compatibility allows you to reuse telephones from smaller and/or older Strata DK systems.

Comprehensive Features Simplify Communication
 

• Easy-to-use interface created with end-users in mind.
• LCD feature prompting makes feature access and use easier by displaying simple, clear instructions on the telephone's LCD screen.
• Reduces training time and makes sophisticated features less intimidating.
• User-programmable buttons automatically perform feature operation sequences at the touch of a button, saving time on every call. Ideal for frequently used features.

Cost-Saving Solutions Built In

• Provides concise information on every incoming and outgoing call, enabling you to make cost-saving management decisions.
• Helps make client billing easier.
• Ability to restrict long-distance toll access.
• Routes calls over your least costly trunk line or long-distance carrier.
• Connects seamlessly to high-speed digital services.
• No reprogramming when you move a telephone from one location to another.
• Program your system and test hardware from remote locations.

Backed By A Proven Telecommunications Leader -Toshiba