Account codes of up to 16
digits (16 or 13, see below) are incorporated in the call records generated by
the Station Message Detail Recording (SMDR) option and provide a reference for
billing.
ACCOUNT CODE -
FORCED/VERIFIED/UNVERIFIED
Account Code - Forced Verified requires
selected station users to dial an Access Code and a verification code before
making an outgoing call. The outgoing call is processed only after the dialed
Account Code is verified. Account Code - Forced Unverified requires selected
station users to dial an access code and an unverified Account Code before
making an outgoing call. The outgoing call is processed only if the unverified
Account Code is dialed. This feature allows a system administrator to control
unauthorized outgoing calls. The Forced/Verified Account Code is part of the
Station Message Detail Recording (SMDR) call record. An Account Code has a
maximum of 13 or 16 digits.
ADD-ON CONFERENCE
This feature allows a
conference call with a maximum of four parties with various combinations of
outside lines and stations. This increases efficiency by allowing multiple
parties to enter a conversation.
ALL CALL PAGE
This feature allows simultaneous
paging (internal and external) over the built-in speaker of all idle Multiline
Terminals in a zone. This enables a person, away from the station being called
but within hearing distance of a Multiline Terminal or external speaker, to
respond to the paging call.
ALPHANUMERIC DISPLAY
The Electra Elite IPK
Multiline Terminals with display have a 24-character by 3-line LCD. These
displays provide information such as: date/time, elapsed call time on outside
calls, digits dialed, internal calling party number, Customized Message, Speed
Dial entries, or soft keys.
ANALOG LINE EXTENDER (Dterm Analog EXT)
This
feature allows a user with a DTP-32DE-1 Multiline Terminal to make or receive
calls from a remote location while maintaining a station appearance from the
office KTS (Key Telephone System).
ANCILLARY DEVICE CONNECTION
This feature
allows installation of selected peripheral (ancillary) devices such as a tape
recorder on any Electra Elite IPK Multiline Terminal, with an optional AD(A)-R
Unit. An optional AP(A)-R Unit adapter allows connection of single line
equipment such as a single line telephone, modem, automatic dialer, cordless
telephone or other compatible device for original call only. These terminals
have a built-in headset jack to allow handsfree operation. The Analog Port
Ringer Adapter, AP(R)-R Unit, allows connection of single line equipment such as
a Single Line Telephone (SLT), modem, facsimile machine, automatic dialer,
answering machine or other compatible analog device.
ANSWER HOLD
This feature enables a Multiline
Terminal user to press the flashing Answer (ANS) key to answer incoming ringing
calls on a CO line key. If the Multiline Terminal user is already engaged in a
call, the first call is automatically placed on Non-Exclusive Hold when the
second call is answered. Answer Hold is particularly useful at Attendant
Positions or other central answering positions. Using the Answer (ANS) key
speeds call handling and Answer Hold prevents accidental call dropping.
ANSWER KEY
Multiline Terminals have an Answer
(ANS) key and associated LED. The LED flashes when the Multiline Terminal user
receives an incoming CO/PBX, Tie/DID transferred or CO/PBX transferred call.
When multiple calls are received, the Answer (ANS) key is used to pick up calls.
The LED continues flashing until the last unanswered call is answered. Press the
Answer (ANS) key during a call to hold the current call and allow the next call
to be answered.
ASSIGNED NIGHT ANSWER (ANA)
ANA allows CO/PBX
lines to be programmed to bypass the attendant and ring directly at a selected
station or tenant. A separate Direct Inward Termination (DIT) ringing assignment
is available for Day Mode. System Software S4000 or higher is required to
support delay ringing to ANA or to ANA trunks to a tenant.
ATTENDANT ADD-ON CONSOLE
This Console
functions in conjunction with a Multiline Terminal programmed as an Attendant.
Each console provides access to a maximum of 48 stations and/or outside lines.
The Busy Lamp Field status is shown as a red LED for each station or trunk.
These trunks can include CO/PBX, DID, ISDN, E&M Tie Lines, T1 lines and VoIP
Trunks. The Attendant Add-On Console also has 12 function keys that can be used
for attendant messaging or paging access. The Electra Elite IPK supports up to
four Attendant Add-On Consoles per system. A single station within the system
supports a maximum of four consoles.
ATTENDANT CAMP-ON
This feature allows a call
to be transferred to a busy station and is used at an Attendant Position with an
Attendant Add-On Console. Press the Transfer (TRF) key on the Attendant Add-On
Console to send the camp-on tone to the busy station. When the station receives
the camp-on tone, the call rings and can be answered. If the camped on call is
not answered in a preprogrammed time, it recalls to the Attendant Position.
ATTENDANT POSITIONS
Any number of stations can
be designated as Attendant Positions. These stations have access to distinct
Attendant-type features. Two Attendant Positions can support two Attendant
Add-On Consoles each. Attendant features such as setting Night Mode and System
Speed Dial memory programming apply.
ATTENDANT STATION OUTGOING LOCKOUT
This
feature allows an Attendant Position with an Attendant Add-On Console to set a
predetermined Code Restriction Class Assignment to any station that is assigned
on the Attendant Add-On Console. This allows the Attendant to set/reset
restrictions to a station to disallow outgoing calls.
ATTENDANT TRANSFER
This feature permits
efficient call transfers within the system using an Attendant Multiline Terminal
equipped with one to four Attendant Add-On Console(s). Transferred calls can be
voice announced, camped on (if the station is busy), or directly transferred to
ring at stations. All unanswered transferred calls return to the Attendant with
distinct audible and visual indications after a programmed time.
AUTHORIZATION CODE
Permits a station to dial
outside numbers that would otherwise be restricted. When an access code plus
Authorization Code is dialed, the station code restriction class temporarily
changes to allow calls when permitted by a new code restriction class. The
Authorization Code can be verified or unverified based on class of service and
is assigned in the Forced/Verified Account Code table (these share the same
table). The Authorization/Account Code is part of the Station Message Detail
Recording (SMDR) call record.
AUTOMATED ATTENDANT
This Attendant answers
incoming CO/PBX calls and sends a greeting message for calling parties. When the
caller enters a station number or a 1- or 2-digit number from the dial pad as
instructed in the greeting message, the Automated Attendant then transfers the
call to a designated station or station hunt group. The Automated Attendant can
be set to provide eight automated message levels. Installation of a
VRS(4)-U10 ETU is required.
AUTOMATIC ANSWER WITH DELAY MESSAGE
This
feature answers incoming CO/PBX calls and plays a specified message to the
outside caller while still ringing designated stations. One or two messages can
be played to the outside caller. Message(s) played are the same as the Automated
Attendant Message(s).
AUTOMATIC CALL DISTRIBUTION (ACD)
Automatic
Call Distribution forwards any incoming call (DIT, ANA, DID, or CO Ring
Transfer) to a prearranged ACD Group of Agents. An incoming call is distributed
to the Agent of the ACD Group that has been idle the longest. The ACD feature
has four distinct parts: Call Distribution, Agents and Supervisor Function,
Status screens and Management Information System (MIS) reports, and Delay
Announcement.
AUTOMATIC CALLBACK
After receiving a call
waiting tone from a busy station, a user can set an Automatic Callback. When
both stations are idle, the system signals the Automatic Callback originator
first and, after a response, signals the other station.
AUTOMATIC DAY/NIGHT MODE SWITCHING
This
feature allows the system to be programmed to switch automatically into or out
of the Night Mode at a preprogrammed time. Night Mode does not have to be
manually set/reset daily. After a preprogrammed time, the system automatically
switches back to Day Mode.
AUTOMATIC HOLD
This feature activates when an
Attendant with an Attendant Add-On Console presses a DSS key programmed for
station or page access while engaged in an outside call. Automatic Hold also
activates during an outside call when a Multiline Terminal user presses a
Feature Access key or One-Touch key programmed for Direct Station Selection or
Direct Paging Access. This feature reduces the risk of accidentally
disconnecting a call due to incorrect operation and simplifies access to various
features by reducing required operational steps.
AUTOMATIC NUMBER INDICATION (ANI) ON T1
T1 ANI
displays the calling party telephone number on the LCD of the Multiline Terminal
for calls on a Feature Group D T-1 span. ANI information follows the call to
wherever it is transferred. This feature is functionally the same as Caller
ID.
AUTOMATIC REDIAL
This feature simplifies
repetitive dialing to a busy or unanswered outside party. When receiving a busy
tone or no answer while attempting to make an outside call (CO/PBX), the system
periodically redials the party number while the station use monitors the call
for completion.
AUTOMATIC RELEASE
This feature releases the
outside line circuit after an outside party abandons the call. For this feature
to work with Loop Start Trunks, the CO/PBX providing the outside line must
provide a timed disconnect signal. Automatic release is normally provided on
Ground Start Trunks, E&M Trunks, ISDN Trunks, Tie/DID, and VoIP Lines.
AUTOMATIC ROUTE SELECTION (ARS) This feature
allows an outgoing line to be seized using a Trunk Group or Route Advance Block
(RAB) for each number dialed by the user. ARS allows better use of trunks
connected to the system.
AUTOMATIC TRUNK-TO-TRUNK TRANSFER
This
feature allows an incoming CO/PBX call to be automatically dialed out of the
system over another outside line to a preprogrammed telephone number. This is
especially useful to forward calls to an answering service during non-business
hours ( i.e., nights, weekends or holidays).
BACKGROUND MUSIC OVER EXTERNAL SPEAKERS
This
feature provides music over external speakers for enhancement of the work
environment. The ECR-U10 ETU interrupts background music during an external
page.
BACKGROUND MUSIC - MULTILINE SPEAKER
This
feature allows the Multiline Terminal user to dial a code to enable one of three
music sources to play through the idle terminal. Paging, incoming voice
announcements, rings and recalls override the music.
BARGE-IN
This programmable feature allows
selected Multiline Terminal users in the system to override another station user
conversation with or without alerting that station user. The alert tone is a
programmable option.
BATTERY BACKUP - SYSTEM MEMORY
A battery
backup retains System Program Memory during a power outage. When fully charged,
the battery maintains backup power for approximately 21 days. System Data, Speed
Dial Memories and Clock/Calendar are among the functions protected by the backup
battery. When power is restored, the system returns to normal operation. The
battery is continuously charged while the system is operating on commercial
power.
BATTERY BACKUP - SYSTEM POWER A built-in
battery temporarily provides complete system operating power during commercial
power outages. Operating time on the backup battery is approimately 30 minutes
on systems configured for 64 ports and approximately 15 minutes on systems
configured for 144 ports. If optional (locally provided) batteries are connected
and fully charged, full system operation can be maintained for an extended time.
Actual time depends on system configuration, traffic conditions and the capacity
of the batteries being used. The built-in or external battery is continuously
charged while the system is operating on commercial power.
BUSY LAMP FIELD (BLF) ON MULTILINE
TERMINALS
The BLF feature indicates station status with an LED. The
LED lights when Feature Access keys and One-Touch keys are programmed for Direct
Station Selection (DSS). The 32-key Electra Elite IPK Multiline Terminals and
32-key Dterm Series i Multiline Terminals are the only terminals supporting BLF
on One-Touch keys. This allows Multiline Terminal users to determine at a glance
if a station is in use.
CALL ALERT NOTIFICATION
This feature allows
station users to receive an alert tone, flashing ICM, Large LED and LCD
identification when an incoming caller has called and the user station is busy.
This allows the station user to put the current call on hold to answer a second
call, increasing call handling abilities.
CALL APPEARANCE (CAP) KEYS
This feature
automatically places an outside call on a Call Appearance Key if the call is
answered. These keys can be assigned on any Multiline Terminal. The user can
press the applicable CAP that is flashing on any station with the same
appearance to retrieve the call. This feature allows efficient call handling
when numerous CO calls are received with only a limited number of available CO
line key appearances.
CALL ARRIVAL (CAR) KEYS
CARs are software
extensions. A Call Arrival Key is assigned to a line key and can appear and ring
on an individual or multiple stations. When a call is directed to the CAR, any
station with the CAR appearance can answer that call. This ensures that every
call is answered promptly. CAR keys use system extension numbers and are
assigned in groups of four. Call Arrival and Call Appearance keys often work
together to provide solutions to unique applications.
CALLBACK REQUEST
A Callback Request can be set
to any Multiline Terminal to notify the user that another station wants a call
returned. Users of Multiline Terminals can receive a maximum of three Callback
Requests from other station users. Non-display Multiline Terminal users receive
a Feature (or FNC) LED indication when a Callback Request is set. Single Line
Telephone users can set but not receive a Callback Request.
CALLER ID INDICATION
This feature displays the
calling party telephone number or name on the LCD of the Multiline Terminal for
incoming CO calls. Up to 16 extensions can display Caller ID on incoming calls,
and after the call is answered, Caller ID can be displayed at the station that
has the CO call.
CALL FORWARD - ALL CALL
This feature forwards
all calls directed to a station, to another station, Voice Mail system or to the
Attendant. This allows a station to be left unattended and still have the calls
answered at another location. Call Forward - All Call can be set or canceled at
the destination station. Attendant Positions can be used to cancel Call Forward
-All Call system-wide.
CALL FORWARD - BUSY/NO ANSWER
This feature
forwards calls directed to a station, to another station, Voice Mail system or
to the Attendant Position when there is a Busy or Ring No Answer condition. This
allows calls to be routed to another station or to the Attendant Position.
CALL FORWARD - DISPLAY
When a call is
forwarded to a Multiline Terminal, the forwarding indication with the forwarded
station number is shown on the Multiline Terminal display. The following
incoming calls are supported: DIT/ANA, AA Transfer, DID, TIE and SCD.
CALL FORWARD - OFF-PREMISE
This feature
forwards calls to an outside telephone number. The call forward destination can
be over a CO/PBX Trunk, Tie Line, 2-way DID line or ISDN-BRI/ISDN-PRI trunk.
CALL FORWARD - SPLIT
This feature allows a
station to forward internal or external calls to different locations such as
Voice Mail, Off Site, Attendant Position or another station. Split forwarding is
allowed for All Call, Busy or Ring/No Answer to provide more efficient call
processing.
CALL PARK - SYSTEM
This feature allows the
user to place a call into one of 10 common Call Park - System locations from any
station in the system. It allows the call to be removed from the station and
frees that station to answer other calls. The call can be retrieved from System
Call Park from any station in the system.
CALL PICKUP DIRECT
This feature allows a
station user to answer any call directed to another station. This permits
efficient handling of calls that are directed to unattended stations.
CALL PICKUP GROUP
Any station user can answer
a call intended for another station user either in their programmed Call Pickup
Group (Tenant Assignment) or another Tenant Group, depending on the Call Pickup
Access Code used. Incoming ringing outside calls to a station can be answered by
any station in the same Call Pickup Group or by stations in other Tenant Groups.
The system can be subdivided into 48 separate Tenant Groups, each with its own
outside line assignments. Centralized Voice Mail allows two or more systems that
are connected by Analog or Digital T1 Lines to share one Voice Mail (VM) system.
This feature allows VM Box access from Intercom (ICM)/CO/Automated Attendant, VM
message LED indication, and Call Forward - Off Premise to a VM port. The Elite
system communicates MW LED, Mailbox and other information using DTMF Signaling
between two Elite systems.
CLASS OF SERVICE
This feature allows or denies
the user access to several features. Various Class of Service combinations can
be programmed. Stations are then assigned to these different Class of Service
assignments.
CLOCK/CALENDAR DISPLAY
This display is
available on Multiline Display Terminals. This feature displays the time and day
of the week on the LCD and is programmable from the first two station ports in
the system.
CODE RESTRICTION
This feature is an advanced
system of restricting outgoing calls based on the first eight digits dialed.
Code Restriction denies placement of outside recalls based on trunk groups and
accommodates equal access to Other Common Carriers (OCC')s to eliminate
unauthorized calls and provide cost control.
CO/PBX TIE LINE DIGIT RESTRICTION
This feature
lets the user restrict the number of digits that can be dialed from a station on
an outside line to eliminate unauthorized calls.
COMMON CHANNEL INTEROFFICE SIGNALING
(CCIS)
(See Key-Common Channel Interoffice Signaling.)
COMPUTER TELEPHONY INTEGRATION (CTI)
CTI
integrates computers and telephones to allow access of sophisticated
communication services using telephone lines. The Telephony Application
Programming Interface (TAPI) supports speech and data transmission, allows a
variety of attachment devices and supports complex functions such as conference
calls, call waiting and Voice Mail. Through TAPI, all elements of telephone
usage, including simple dial and voice calls, can be controlled by Windows 95
and higher Windows versions. CTI is implemented using a PC Telephony Board or a
Compute Telephony Adapter (CTA). This PC Telephony Board is a multifunction
PC-AT add-in card with telephone, sound system, fax and modem abilities. The PC
board is a telephone augmented by the functionality of a personal computer and
allows telephone-type operations using a handset or headset. The separate
elements of telephony, multimedia audio and fax/data are tied together as a
single integrated platform. The PC board supports DTP/DTR and DTU Multiline
Terminals. The CTA can be attached to the Electra Elite IPK terminals to provide
a serial RS-232 or USB connector to the PC that allows TAPI applications to
control telephony features of the KSU.
CONSECUTIVE SPEED DIAL
This feature provides
System Speed Dial, Station Speed Dial and manual dialing for all stations
consecutively. Complicated dialing sequences are simplified. This feature eases
access to secondary common carriers, credit card verification and other
applications requiring entry of authorization codes or customer numbers.
CORDLESS TELEPHONE CONNECTION
With an APR-U
Unit, a cordless telephone (2500-type) can be connected to Electra Elite IPK
Multiline Terminals. System Programming defines whether or not the cordless
telephone rings when calls are directed to the Multiline Terminal associated
with it.
CUSTOMIZED MESSAGE
A station in Do Not Disturb
can select a Customized Message that is displayed at Multiline Display Terminals
when an internal call is made to that station. The message (10 messages can be
programmed) remains displayed on the display of the Multiline Terminal where the
message was set.
DATA LINE SECURITY
This feature protects any
station port from receiving audible tones (such as camp-on or override tones)
and denies a station from barging in while busy. It prevents disruption of data
transmission when using a modem or fax (facsimile) machine.
DELAY ANNOUNCEMENT
This feature activates when
an incoming Direct Inward Termination (DIT/ANA), CO Ring Transfer, Automated
Attendant Transfer or DID/Tie line call to a Uniform Call Distribution (UCD)
group encounters all UCD stations busy or does not receive an answer within a
preprogrammed time. The call is queued and receives a recorded announcement
after a predetermined time. Multiple Delay Announcements (first and second) are
available.
DELAYED RINGING
This feature allows
programming of a secondary answering position (CO/PBX lines and/or Secondary
Incoming Extension/ Call Arrival Keys) to ring on incoming calls after a
programmed time interval.
DIALED NUMBER INDICATION SERVICE (DNIS)
This
feature allows a name to be assigned to inbound DID digits in order to allow for
more efficient call handling.
DIAL 0 FOR ATTENDANT
Stations can dial 0 to
access a system Attendant Position.
DIGIT INSERTION
This feature provides
user-friendly operation when the system is installed behind a PBX or Centrex
Central Office. When a system user originates an outgoing call, the system
automatically inserts the PBX/Centrex Trunk Access Code. This feature saves the
user from dialing an additional Access Code.
DIGITAL LINE EXTENDER (Dterm ISDN EXTENDER
PLUS)
An ESI port can be provided to a station user at any location
external to the Electra Elite IPK location. An ISDN-BRI line, OPE-OF Module and
OPE-RE Module are required. The ESI port and ISDN-BRI line are connected to the
OPE-OF Module at the Electra Elite IPK System. At the remote site, a Multiline
Terminal and ISDN-BRI line are connected to the OPE-RE Module. The remote
Multiline Terminal has complete use of the Electra Elite IPK System and some
remote data abilities.
DIGITAL VOICE MAIL
This feature provides an
internal Digital Voice Mail Service solution. EliteMail VMS(4)/(8)-U20 ETU,
EliteMail CMS(2)/(4)-U10ETU, EliteMail Limited FMS(2)/(4)/(8)-U20 ETU or
EliteMail CTI/VP/(4)/(8)/(12)/(16)-U10 ETUs provide Digital Voice Mail Service,
Automated Attendant (AA), Audiotext, Fax Detection, Message Notification, Live
Record, and Centrex Transfer. CTI/VP supports unified messaging
capabilities.
DIRECT INWARD DIALING (DID)
DID lines can be
connected to the system. With DID, incoming calls from the CO can reach any
station in the system without Attendant intervention. DID full-digit conversion
is supported. Any incoming number can be directed to an unrelated station number
in Day Mode and a different (or same) station number in Night Mode. The number
of incoming calls to a tenant can be limited.
DIRECT INWARD SYSTEM ACCESS (DISA)
DISA allows
an outside caller to access the system from an outside line without Attendant or
station assistance. The outside user may originate calls over any or all system
facilities such as WATS or FX after successfully entering a password.
DIRECT INWARD TERMINATION (DIT)
DIT allows
CO/PBX lines to be programmed to bypass the attendant and ring directly at
stations or tenants. A separate Assigned Night Answer (ANA) ringing assignment
is available when the system or tenant group is set to Night Mode.
DIRECT PAGING ACCESS
The Attendant Add-On
Console Direct Station Selection/Busy Lamp Field (DSS/BLF) keys allow direct
access to each of the Internal and External Page Zones and All Call Paging. The
programmable Feature Access and One-Touch keys on the Multiline Terminals can
also be used for Direct Paging Access.
DIRECT STATION SELECTION
This feature allows
all Multiline Terminal users to press only one key to make station calls.
DISTINCTIVE RINGING
This feature distinguishes
between internal and incoming outside calls and provides distinct audible ring
signals and patterns.
DO NOT DISTURB (DND)
This feature temporarily
eliminates all audible signals for incoming calls to the station to isolate the
station from others in the system.
DOOR LOCK RELEASE RELAYS
While a station user
is connected to a doorphone, a door lock release relay can be activated. A
DPH(4)-U10 ETU is required for this feature. Four doorphones and four relays are
provided. Only the relay matched to the doorphone connected to a station user is
activated. The time that the relay is active depends on the dial code dialed by
the station user.
DOOR/MONITOR TELEPHONE
A DPH(4)-U10 ETU is
required for this feature. Up to four DP-D-1A door phones can be installed per
system. A door phone can be called or answered individually or be used as a room
monitor. While the user is talking to a door phone, a door lock release relay
can also be activated.
DP-TO-DTMF SWITCHING
This feature provides
connection for transmissions to be sent to data receiving units requiring Dual
Tone MultiFrequency (DTMF) signaling. This feature is used for systems that are
connected to Dial Pulse (DP) lines but need to communicate with computers that
demand DTMF signaling.
DROP KEY
The Drop Key abandons a call while
retaining the PBX/Centrex line for originating another call. The Drop Key is
provided by programming a Feature Access or One-Touch key. This feature allows
the Recall key to provide a hookflash to the Central Office.
Dterm CORDLESS TERMINAL
A DTU-4R-1(BK) TEL or
ETW-4R-1(BK) TEL, Dterm Cordless Terminal, can be connected to the Electra Elite
IPK system using an ESI port. A Dterm Cordless Terminal can be connected
directly or in tandem with a Multiline Terminal on the same ESI port. This
terminal is equipped with a cordless handset, a 10-digit, 2-line LCD and a dial
pad. Also included are a TALK key, HOLD key, TRF key, CNF key, SPD key, a MSG
Indication, vibrator, and four function keys with a red LED. The Dterm Cordless
Terminal user can press the DESK key on the base unit of the idle Dterm Cordless
Terminal to switch to the Multiline Terminal connected to it. The ETW-4R-1(BK)
TEL uses spread spectrum technology providing improved voice and audio quality
over greater distances than traditional cordless telephones.
Dterm HANDSET CORDLESS
The DTP-16HC-1(BK) TEL
is a stand-alone telephone with a direct connection to one digital port on the
ESIB(8)-U10 ETU. An installed ACA-U is required for each terminal.
ELAPSED CALL TIME
This feature provides each
Multiline Terminal with an LCD indication to show the time the station has been
connected to an outside line.
ELECTRONIC VOLUME CONTROL
This feature is
provided on all Multiline Terminals to allow easy changes to the LCD contrast on
Display Multiline Terminals, Off-Hook Ringing volume, Station Ringing volume and
handset/ station speaker volume control.
E&M TIE LINES (4-WIRE)
E&M Tie Lines
(4-Wire) can be connected to the system to provide access to and from remote
systems and facilities. The system can receive and/or transmit DTMF or Dial
Pulse signals on E&M Tie Lines.
ELITE ACD PLUS
Elite ACD Plus is an Automatic
Call Distribution ETU [ACD(8)-U10] that supports up to 40 agents and 12
supervisors logged on at the same time. This feature allows any incoming DIT,
ANA, DID, or CO Ring Transfer call to terminate at a programmed ACD group of
agents. Operation includes Automated Attendant (AA), ACD only, or both AA and
ACD. A Local Area Network (LAN) is used to allow one administrator and five PCs
to monitor statistics and generate reports.
ENHANCED 911
The Electra Elite IPK system
supports the Enhanced 911 feature by defining an available loop start trunk as a
CAMA or an ISDN PRI trunk. When a station user dials 911, 9 + 911, or CO line
key + 911, the E911 trunk is selected and the Public Safety Answering Point
(PSAP) is called. The PSAP is provided callback information generated from the
Electra Elite IPK E911 trunk. The Electra Elite IPK system administrator must
maintain and update the callback telephone number database per station.
EQUAL ACCESS ACCOMMODATION
This feature
permits Speed Dial memories and Code Restriction processes to be applied to
CO/PBX lines that provide access to a Specialized Common Carrier (SCC).
EXTERNAL TONE RINGER
This feature provides a
common audible tone signal with relay contacts for control when incoming CO/PBX
calls are received in Day and Night Mode. An ECR-U10 ETU is required for this
feature. The relay contact closures may also be used for external bells or
chimes. When an Attendant is not available, station users may respond to the
external ring signal and answer incoming calls. This feature provides for wide
area coverage or loud ringing for noisy locations.
EXTERNAL ZONE PAGING (MEET-ME)
This feature
allows for up to three zones of External Zone Paging plus All Zone External
Paging. An ECR-U10 ETU and a 1- or 2-way amplifier must be installed to provide
this feature. This feature allows the user to locate personnel quickly using
external paging. An external speaker can be installed in a noisy area where a
telephone would not be appropriate. All Zone External Paging enables emergency
announcements to be made to all areas quickly. The Meet-Me function allows the
paged party to quickly respond to the paged call. The Electra Elite IPK provides
one zone of built-in paging. If more than one zone of paging or external ringing
is required, an ECR-U10 ETU must be installed.
FACSIMILE CO BRANCH CONNECTION
This feature
provides for branch connection of a locally provided facsimile machine to CO/PBX
lines. Additional CO/PBX lines are not required. The facsimile shares the last
CO/PBX line on the COI(4)-U10 or COID(4)-U10 ETU.
FEATURE ACCESS - USER PROGRAMMABLE
The User
Programmable - Feature Access keys and One-Touch keys on the Multiline Terminals
can be used for System/Station Speed Dial and many system features.
FLEXIBLE LINE ASSIGNMENT
Each Multiline
Terminal has complete flexibility of line key assignments to meet individual
needs. Functions can be programmed on Flexible Line Keys, including DSS (Direct
Station Select) numbers and a variety of Feature Access Codes to simplify the
use of these functions. Outside line appearances and Secondary Incoming
Extensions can also be assigned to Flexible Line Keys.
FLEXIBLE NUMBERING PLAN
This plan is
automatically assigned by the Resident System Program when the system power is
first turned on. The Station Numbering Plan may be changed via System
Programming to fit the customer needs. A station can be assigned a 2-, 3-, or
4-digit station number. An Automated Attendant Numbering Plan is also available
in the Flexible Numbering Plan.
FLEXIBLE RINGING ASSIGNMENT
Flexible Ringing
Assignments for incoming outside calls and Secondary Incoming Extension
appearances can be programmed to ring at specified Multiline Terminals. Separate
day and night ring assignments are available. Delayed ringing is also an
option.
FLEXIBLE TIMEOUTS
This feature provides a
variety of timeouts in the Resident System Program to allow the system to
operate without initial programming. The system timeouts can be changed to meet
the customer needs according to the requirements of the system application. Some
timeouts are used to make the system operate to customer specifications such as
hold, recall, transfer recall or delayed ringing. Others are more technical and
are used for optimum system performance in the existing network environment.
FULL HANDSFREE OPERATION
This half-duplex
ability is included with all Multiline Terminals for internal and outside calls.
The MIC ON/OFF key or Feature Access Code allows microphone muting.
GENERAL PURPOSE RELAYS
When an ECR-U10 ETU is
installed, two general purpose relays are provided that are controlled by access
code for Multiline Terminals or by key control. The relays remain activated
until deactivated by the station user.
GROUND START TRUNKS
Ground Start Trunks can be
connected to the system. Trunks are Assigned as Ground Start per trunk (via
switch settings) at the associated COI(8)-U10 ETU. Ground and Loop Start Trunks
can be mixed in the system per trunk. Ground Start Trunks are provided with line
supervision to ease the possibility of call collisions. COI(4)-U10 and
COIB(4)/(8)-U10 ETU trunks are loop start only.
GROUP LISTENING
This feature allows others in
the room to hear a conversation over the built-in speakerphone of a Multiline
Terminal. The user can continue to talk on the handset or headset. The
electronic volume control can be used to adjust Speaker volume.
HANDSET MUTE
While using the Multiline
Terminal handset, a station user can turn off transmission from the mouthpiece.
HANDSFREE ANSWERBACK
Each Multiline Terminal
has a microphone for Handsfree Answerback of internal voice calls. Microphone
status is indicated by the MIC LED on each Multiline Terminal. The MIC key or
Feature Access Code mutes the microphone to ensure privacy.
HANDSFREE DIALING AND MONITORING
This feature
enables all Multiline Terminal users to dial and monitor calls without using the
handset. This feature frees the user to perform other tasks while waiting for a
call to be answered or while on hold. The electronic volume control can be used
to adjust monitor volume.
HEADSET CONNECTION (BUILT IN)
A headset can be
connected to Electra Elite IPK Digital Multiline Terminals via a headset jack at
the bottom of the telephone. A headset ON/OFF key must be assigned to the
terminal to allow easy operation of the headset. The headset does not require
external power.
HOLD WITH RECALL (EXCLUSIVE AND
NON-EXCLUSIVE)
Station users can place a call on Hold to free the
station for other calls. Multiline Terminal users can use Exclusive Hold (call
can be picked up only at the station where it was put on hold) or Non-Exclusive
Hold (call can be picked up at any station that has access to that line). Single
Line Telephone users can place calls on Exclusive Hold. A call on hold for
longer than a preprogrammed time generates a recall at the originating station.
When the recalled Multiline Terminal is idle, an audible signal and an LCD (if
equipped) indicate the line is recalling.
HOT LINE
This feature enables a station user
to automatically dial an outside number or another station when the station goes
off-hook. This feature is provided for Multiline Terminals and Single Line
Telephones.
HOWLER TONE SERVICE
This feature provides a
howler tone when a station remains off-hook after a call is completed or when a
station is off-hook and digits are not dialed within a predetermined time.
HOLD INDICATION
This feature provides a green
LED line key indication for calls held at a Multiline Terminal. Calls held at
other stations provide a red LED line key indication. This feature allows easy
identification of calls the user placed on hold.
INCOMING CALL IDENTIFICATION
This feature
identifies incoming calls on Multiline Terminals with an LCD. Internal calls are
identified by showing the caller name and station number. A ringing Tie line/DID
call generates a display on the LCD of the line number. If Caller ID is
provided, the CO incoming caller Directory Number or name is displayed.
INCOMING TRUNK NAME OR NUMBER DISPLAY
When an
incoming CO/PBX call is received, this feature displays the trunk name/number as
specified in system data on the display of a Multiline Terminal. When the
incoming call is answered, the display is taken over by the seized trunk
name/number display feature.
INTERNAL VOICE/TONE SIGNALING
This feature
allows Multiline Terminal users to be signaled on incoming internal calls by
voice announcement or ringing, depending on System Programming. The caller can
dial an additional digit to switch a voice announcement call to a ringing call
or switch a ringing call to voice announcement. This feature allows Voice/Tone
switching from the calling side.
INTERNAL ZONE PAGING (MEET-ME)
This feature
allows for up to three zones of internal paging. The zones, consisting of
Multiline Terminals, can be paged individually or all zones can be paged at
once. Any station user can answer the page and speak privately to the originator
of the page with the Meet-Me feature.
ISDN-BRI TRUNK CONNECTIONS
Integrated Service
Digital Network - Basic Rate Interface (ISDN-BRI) is a Public Switched Telephone
Network (PSTN service that provides two B channels and a D channel, commonly
called 2B+D. When used for voice call trunking, the two Bchannels provide two
CO/PBX connections. Caller ID is usually a standard feature on ISDN- BRI
provided trunks. The Electra Elite IPK System supports National ISDN-1(NI-1)
protocol. This interface provides voice communication only.
ISDN-PRI TRUNK CONNECTIONS
Integrated Services
Digital Network - Primary Rate Interface (ISDN-PRI) is a Public Switched
Telephone Network (PSTN) service that provides 16 B channels and a D channel,
commonly called 16B+D. When used for voice call trunking, the B channels provide
16 CO/PBX or DID connections. Automatic Number Indication (ANI) is usually a
standard feature on ISDN-PRI provided trunks. ANI displays the calling party
telephone number on the LCD of the Multiline Terminal for incoming calls.
I-USE INDICATION
This feature provides a green
LED line key indication for the line being used on Multiline Terminals. Other
busy line keys are shown with a red LED. This quickly identifies the line being
used by the station user.
KEY-COMMON CHANNEL INTEROFFICE SIGNALING
(K-CCIS)
Key-Common Channel Interoffice Signaling (K-CCIS) allows
multiple systems to be connected together to provide additional feature
compatibility, above what normal Tie Lines provide. The system is configured
with the 24-channel Digital Trunk Interface (DTI), a Common Channel Handler
(CCH) for receiving or transmitting common signaling data from/to a distant
office, and a CLKG-U10 Unit for network synchronization. The system can provide
a variety of interoffice service features such as Calling Name display,
Centralized Voice Mail Integration, or Link Reconnect.
KEY FUNCTION/MULTIFUNCTION REGISTRATION
The
system can be registered as either a Key Function (KF) or a Multifunction (MF)
telephone system. This feature is set via a switch on the MBD-U10 Unit during
installation.
LARGE LED INDICATION
All Multiline Terminals
have a Large LED to indicate incoming calls or messages that are sent from the
Attendant or a Voice Mail system.
LAST NUMBER REDIAL
This feature allows the
user to press the Redial (or LNR/SPD) key, and press _ to redial the last
outside number the user dialed. This is useful when a busy or no answer is
received when trying to place a call.
LEAST COST ROUTING (LCR)
This feature routes
outside calls to the least expensive route available. The MIFM-U10 ETU with
KMM(1.0)U provides cost effective call routing based on the time of day, day of
week and Central Office number dialed. This option minimizes costs by
automatically selecting the least expensive available connection for outgoing
calls.
LIVE MONITORING
Electra Elite IPK Multiline
Terminal users can listen to voice mail messages as the message is being
recorded by EliteMail VMS. The Live Monitoring feature can be password protected
and can be used in automatic or manual mode. When Live Monitoring is in use, the
voice mail audio is played from the Multiline Terminal speaker. The terminal
user can pick up the handset and answer the call anytime during the
recording.
LOOP START TRUNKS
Loop Start Trunks can be
connected to the Electra Elite IPK system. Assignment as Loop Start is per trunk
at the associated COI(4)/(8)-U10 ETU. Ground Start and Loop Start Trunks can be
mixed in the system per trunk. The COIB(4)/(8)-U10 ETU and COI(4)-U10 ETU are
loop start only.
MESSAGE DISPLAY BOARD
The Message Display
Board informs users without their own telephones when messages are received in
their voice mailbox. The messages are indicated by an LED on the Message Display
Board.
MESSAGE WAITING
This feature allows the large
LED to provide a distinctive message indication to stations. This is set from
the Attendant Add-On Console or from a Voice Mail Unit. This alerts the station
user to contact the Attendant or Voice Mail Unit for the message.
MICROPHONE CONTROL
This feature allows
microphone control with ON/OFF status indication on all Multiline Terminals. A
Flexible Line key or One-Touch key programmed for Microphone Control or an
Access Code is used to mute the microphone for privacy during incoming voice
announcement calls and during calls using the built-in speakerphone.
MULTILINE CONFERENCE BRIDGE
The Multiline
Conference Bridge feature allows any intercom user and any outside party to
connect to a port of the CNF(8)-U10 ETU and make a multiparty conference call.
Up to two CNF(8)-U10 ETUs can be installed. Each CNF(8)-U10 supports one 8-party
conference or two 4-party conferences. DSP amplification provides higher quality
conference calling.
MULTILINGUAL LCD INDICATION
The Multilingual
LCD Indication provides the option for English, French, Japanese or Spanish
characters on Multiline Terminals that have an LCD. The language selection is
made per station via System Programming. Please refer to the EliteMail
VMS/Limited features for its multilingual capabilities. This is necessary as the
EliteMail controls the voice mail soft key LCD.
MULTIPLE TRUNK GROUPS
A maximum of 32 Trunk
Groups may be assigned. Each group can have a separate Trunk Group Access Code.
Assigning Trunk Groups provides access to different types of outside trunks.
With Tenant Service, different tenants can be programmed to access only their
Trunk Group.
MUSIC ON HOLD
A locally provided music source
or an internal music source can be used to supply music to parties on hold, to
assure them that they are still connected to the system.
NESTING DIAL
Multiline Terminal users may
store up to four Speed Dial (System or Station Speed Dial) buffer numbers in one
Station Speed Dial buffer. The user can press the Redial (or LNR/SPD) key and
dial a single Station Speed Dial buffer number to successively access all four
buffers.
NIGHT CALL PICKUP
This feature functions when
the system is in Night Mode and an incoming call rings in. When a Night Chime is
ringing, station users can dial the Night Call Pickup Access Code or press a
Feature Access key programmed for Night Call Pickup to answer incoming
calls.
NIGHT CHIME
This feature provides a common
audible tone signal with one relay contact for control when incoming CO/PBX
calls are received in Night Mode. The relay contact closure may also be used for
external bells or chimes. The Night Chime feature is used after working hours to
alert night personnel of incoming outside calls. The ECR-U10 ETU is required for
this feature.
NIGHT TRANSFER
Attendant Positions (with or
without Attendant Add-On Consoles can place the system into or out of Night
Mode. This changes the ring assignment of CO/PBX lines, activates ANA
Assignments, Night Call Pickup, Night Chime, Code Restriction Class Assignments
and Automated Attendant messages. This feature can operate system-wide or per
tenant.
OFF-HOOK RINGING
This feature alerts a
Multiline Terminal user that an incoming outside call is ringing to that station
while the user is engaged on another call. Off-Hook Ringing is provided through
the built-in speaker of the Multiline Terminal and at a lower volume than
On-Hook Ringing.
OFF-PREMISE EXTENSION
This feature allows the
connection of a standard DTMF Single Line Telephone, located remotely from the
main installation site, to access the system features with the same abilities as
an on-premise Single Line Telephone. An OPX(2)-U10 ETU is required to support
this feature. Message waiting lamps are not supported by the OPX(2)-U10 ETU.
ONE-TOUCH FEATURE ACCESS
One-Touch Feature
Access is provided with Multiline Terminals. This feature allows Multiline
Terminal users to press a single, flexible Feature Access key or One-Touch key
to access many system features or System/Station Speed Dial without going
off-hook first.
PC ATTENDANT CONSOLE
ElectraCall PC Attendant
is a Windows 95 application that integrates the major features of the
traditional attendant position with the power of a PC to form a powerful
database-driven application that increases productivity and provides the
efficient, accurate call processing required in the service oriented marketplace
of today. ElectraCall runs on the PC and communicates with the Electra Elite IPK
system through a normal digital station port using the PCT(S)-U10 Unit that is
installed in the PC or the CTU(S)-U Unit with OS Windows 98 SE or higher.
PC PROGRAMMING
The MIFM-U10 ETU allows the
system to be programmed from a personal computer (PC). System Data can be
transferred to/from a diskette for backup of System Data. NEC PC programming
software allows the printout of job specifications and station designation
strips to shorten installation time. End users can access this software to
program several features for their Multiline Terminals such as: Line Key
Assignment, Telephone Names, Zone Paging Groups or various timers.
POOLED LINE (OUTGOING)
This feature allows a
Multiline Terminal user to seize an outside line on one Pooled Line key. One
Pooled Line key can accommodate a Trunk Group or Route Advance Block.
POWER FAILURE TRANSFER
The KSU has one
built-in PFT relay. The PFT connector has a user defined CO circuit that is
connected to the MDF (Amphenol 1). When power returns, any ongoing conversation
is disconnected.
PRESET DIALING
This feature enables a
Multiline Station user to press digits on the keypad before going off hook to
originate an outside call.
PRIME LINE ASSIGNMENT
This feature allows a
station user to go off-hook and originate an outside call from the trunk
assigned as the Prime Line without pressing the line key. This feature allows
the assignment for a trunk, Trunk Group or Route Advance Block.
PRIVACY ON ALL CALLS
The system provides
complete privacy on All Calls. No station user may enter another conversation
unless allowed via Barge-In or Add-On Conference.
PRIVACY RELEASE
This feature allows the
Multiline Terminal user to release privacy on an outside line by pressing a
privacy release key programmed on the station. Another user can then press the
same CO/PBX or CAP key to join the conversation in progress.
PRIVATE LINES
This feature allows two outside
lines to be programmed as private lines. Only a Multiline Terminal that is
programmed for this feature can have access to private lines. The LED status
indication for the private lines is not displayed on any other Multiline
Terminal.
PROGRAMMING FROM MULTILINE TERMINAL
System
Programming can be performed from designated Multiline Terminals (with LCD) that
are assigned to the first or second ESIB(8)-U10 ETU port. Some programming
changes can be entered while the system is operating; other programming changes
occur when the affected telephones and circuits are idle.
PUSH BUTTON DIAL - DTMF OR DP
This feature is
provided on all Single Line Telephones and outside lines. Tie Line Trunks are
assigned per trunk to generate either Dual-Tone Multifrequency (DTMF) or Dial
Pulse (DP) dialing signals. Loop Start /Ground Start CO trunks are DTMF
only.
QUICK TRANSFER TO VOICE MAIL
A station user
attempting to transfer a call can force the call to be transferred to the called
party voice mail box. The transfer can be made after the transferred call
recalls, after an internal station number is dialed while performing a screened
transfer or during intercom calls.
RECALL KEY
This feature either generates a
hookflash to access features provided by the outside exchange or abandons a call
while retaining the CO/PBX line for origination of another call. Each Multiline
Terminal has a Recall key. The function of this key is set in System
Programming.
RECALL WITH STATION IDENTIFICATION
A
transferred, on hold, or camped-on call that is not answered in a specified
time, recalls. During the recall, the Multiline Terminal display shows the
station number that is recalling and the station that did not answer.
REDIAL KEY
User can press the Redial (LNR/SPD)
key and dial the Speed Dial buffer number to access System and Station Speed
Dial. User can also press the Redial key to redial the last CO/PBX number
dialed.
REMOTE PROGRAMMING
Remote Programming may be
performed on Electra Elite IPK anytime the MIFM-U10 ETU and an external or
internal modem are installed with the Electra Elite IPK System. The same PC
programming software is used for both local and remote programming.
RESIDENT SYSTEM PROGRAM
When power is supplied
to the system, the hardware configuration is scanned and Resident System Program
default values are assigned. This enables immediate operation even before the
system is programmed to accommodate the individual site requirements.
RESTRICTION (OUTGOING)
This feature prevents
station users from originating outside calls per station/per trunk. At stations
where Outgoing Restriction is assigned, users can continue to answer incoming
calls, place and receive internal calls and pick up held lines on the specified
trunk. The number of digits dialed on outgoing calls may also be restricted per
station.
RING TONE VARIATION
Three different tone
pitches are provided that can be assigned per telephone or per CO/PBX. With this
feature, the user can verify priority CO/PBX calls or identify particular
ringing stations in an area.
RINGING LINE PREFERENCE
This feature allows
station users to answer any outside line ringing on their station by going
off-hook without having to press the Answer (ANS) key or the Flexible Line key
associated with the ringing line.
ROUTE ADVANCE BLOCK
This feature allows
assignment of up to 16 tables. Each table may contain four Trunk Group priority
levels from lowest cost to most expensive. A station user may have a Route
Advance key programmed on their telephone or may access this feature using a
Trunk Access Code. When placing an outside call, the system follows the Route
Advance table assigned for the station, ensuring that the lowest cost available
Trunk Group is used. Any Trunk Group can be assigned to multiple route advance
priority tables.
SAVE AND REPEAT
This feature allows a
Multiline Terminal user to save the last outside number dialed in system memory
for later use.
SCROLLING DIRECTORIES
This feature provides
the user of an Electra Elite IPK Multiline Terminal with a list of system or
station speed dialing numbers. Using the soft keys, the user can select a speed
dial number and then press the Speaker key or lift the handset to dial the
number.
SECONDARY INCOMING EXTENSION
A Secondary
Incoming Extension (SIE) can be assigned on Flexible Line keys. The status is
indicated by the LED of the assigned SIE. An incoming internal, ringing TIE/DID,
DIT/ANA, CO Ring Transfer or call forwarded call can be picked up from an
SIE.
SEIZED TRUNK NAME/NUMBER DISPLAY
This feature
displays the telephone name/number (assigned in System Programming) of each
trunk in the system. The name or number is displayed on the Multiline Terminal
LCD when a trunk is seized.
SIMPLIFIED CALL DISTRIBUTION
This station
hunting method provides each member of the hunt group an equal number of calls.
Calls are delivered sequentially to each station in the group. When the system
reaches the end of the hunt group list, it advances to the top of the list and
repeats the sequence. Transferred/internal calls are not supported by this
feature.
SINGLE LINE TELEPHONE ACCESS
The system
provides for the connection of a maximum of 24 Single Line Telephones (SLTs).
Single Line Telephone users can make CO/PBX calls, internal calls and paging
calls. This option requires an SLI(4)/(8)-U10 ETU, an OPX(2)-U10 ETU, an
SLT(1)-U10 ADP or an APR-U connected to the IPK Terminal.
SLT ADAPTER
This Adapter allows a port of an
ESIB(8)-U10 ETU to support a Single Line Telephone. A Single Line Telephone can
be connected to the ESI(8)-U10 ETU via the SLT(1)-U10 Adapter using 2-wire
cable. SLT Adapters do not support voice mail systems or Message Waiting
Lamps.
SLT TIMED ALARM
A Timed Alarm (reminder) may
be set at any Single Line Telephone. At programmed intervals, the system
automatically calls the SLT station to remind the user of a scheduled time.
SOFTKEYS
Soft keys are provided on all display
Electra Elite IPK Terminals to enhance feature efficiency. This feature is
currently used for Speed Dial Scrolling Directories and EliteMail Digital Voice
Mail systems.
SPEED DIAL STORED CHARACTERS
Each Multiline
Terminal in the system may be assigned 20 Station Speed Dial buffers. Depending
on System Programming, if 1000 additional System Speed Dial numbers are
assigned, the stations do not have Station Speed Dial. Station Speed Dial
buffers may contain a maximum of 24 digits and 13 alphanumeric characters for
storing a name associated with the number.
SPEED DIAL - STATION
Each station in the
system can be assigned 20 Station Speed Dial buffers. Depending on System
Programming, if 1000 System Speed Dial numbers are assigned, the stations do not
have Station Speed Dial. Each Station Speed Dial buffer may contain a maximum of
24 digits or four other buffer numbers (Nesting Dial) and the called party
name.
SPEED DIAL - SYSTEM
Attendant Positions can be
used to program up to 1000 System Speed Dial memories that provide shared access
by all stations. Up to 1000 System Speed Dial memories can be programmed without
Station Speed Dial, or 80 System Speed Dial memories can be programmed with 20
Station Speed Dial memories for each station. System Speed Dial memories may be
set to override or not override code restriction assignments in groups of 10 or
100 when the system is assigned 80 or 1000 System Speed Dial memories.
STATION CAMP-ON
This feature allows a call to
be transferred to a busy station. When the station receiving the camp-on tone
becomes idle, the call rings and can be answered. After a programmed time,
unanswered camp-on calls recall to the station that initiated the camp-on.
STATION HUNTING
This feature distributes
internal and outside calls to multiple stations in a station hunt group. When a
station number programmed as a Station Hunting master number is dialed and this
number is busy, the call is forwarded to another station in that hunt group.
STATION MESSAGE DETAIL RECORDING (SMDR)
An
optional MIFM-U10 ETU provides detailed outside call records of system telephone
usage. This supports cost control by identifying telephone users, trunk usage or
digits dialed. SMDR enables connection of call accounting equipment that audits
local and long distance telephone bills.
STATION OUTGOING LOCKOUT
This feature allows a
station user to temporarily restrict outgoing calls by assigning a personal code
(password). The Attendant position can override or reset the Station Lockout
setting at will.
STATION RELOCATION
This feature enables a
station to be moved from one location to another without reprogramming the
station data. The station features and extension numbers remain the same after
it is moved to the new location.
STATION TRANSFER
This feature allows any
station user in the system to transfer any call to any other station. Outside
calls can be transferred to Multiline Terminals without the direct line
appearance. Press the Transfer (TRF) key on a Multiline Terminal or use the
hookswitch on a Single Line Telephone to initiate call transfer. The transfer is
completed by going on-hook on a Multiline Terminal or Single Line Telephone.
STEP CALL
When a person initiates an internal
call and receives a busy tone, Step Call allows them the option to dial 2
(default) to access the next higher station number in the same group of ten
extensions
STORE AND REPEAT
This feature allows a
Multiline Terminal user talking on a CO/PBX line to store any telephone number
in memory for later use.
STORED HOOKFLASH
This feature allows any
Multiline Terminal user to store a hookflash in a Speed Dial buffer to allow
one-step access to certain Centrex or PBX features.
SYNCHRONOUS RINGING
This feature provides
CO/PBX incoming ringing, synchronized with the incoming ringing pattern from a
Central Office.
SYSTEM DATA UP/DOWN LOAD
This feature,
included with NEC System Administration Terminal (SAT) Software, transfers
Station Speed Dial data, System Speed Dial data and all System Data from/to a
PC. System Data Up/Down Load can be performed from a local or remote
location.
T1 CONNECTION
This feature allows the system
to be connected directly to T1 carrier links using a public or private network.
The Digital Trunk Interface (DTI-U10/20 ETU) provides different types of trunk
signaling with T1 carrier links via System Programming. The DTI-U10/20 ETU
supports Loop Start/Ground Start and Tie line/ DID trunks.
TANDEM SWITCHING OF 4-WIRE E&M TIE
LINES
This feature allows E&M Tie Lines to be connected to other
trunks through the system without assistance or supervision from an internal
station. This allows distant-end system users to remotely access trunks. Pad
control is provided on the TLI(2)-U10 ETU by a programmable software
transmission pad to adjust to the line loss levels of the Tie line accessed.
TENANT SERVICE
Tenant Service allows users to
subdivide the system into a maximum of 48 Tenants that have their own outside
line access.
THREE-MINUTE REMINDER
This feature sends a
reminder tone to the Multiline Terminal user that originated or answered an
outside call. The tone is heard through the Multiline Terminal speaker every
three minutes.
TONE OVERRIDE
Multiline Terminal users calling
a busy station and receiving a call waiting tone can generate a tone override
that is heard by the originator and busy station. Multiline Terminal users may
place the existing call on hold to answer the override.
TRUNK QUEUING
This feature allows a station
user to increase call processing efficiency. When a selected line is busy
because all outside lines are busy, telephone users can queue onto the busy
lines. When a line is available, the system provides an internal incoming ring
to the queuing station. If the queued line is no longer needed, the user can
dial an Access Code to cancel the queue request. Each station can be queued on
an outside line by selecting the specific trunk in the queue procedure. This
feature allows a station user to set trunk queuing to the specified trunk,
internal Trunk Group or Route Advance Block.
TRUNK-TO-TRUNK TRANSFER
This feature allows
any station user to establish Trunk-to-Trunk Transfers between two CO/PBX (a
disconnect signal must be provided), DID and/or E&M Tie line calls.
TWO-COLOR LEDs
Multiline Terminals have a
Two-Color LED (green or red) for Flexible Line keys, the LNR/SPD key on Electra
Professional terminals and the Large LED indications. The two colors indicate
station status (red) and message status (green). Green is used to indicate
I-Hold (Exclusive and Non-Exclusive), I-Use and recall conditions. Other
functions are indicated with a red LED. The Attendant Add-On Console is also
provided with Two-Color LEDs (green or red) for direct access to stations.
UNIFORM CALL DISTRIBUTION (UCD)
This feature
permits incoming DIT/ANA, DID/Tie and CO ring transferred calls to terminate in
a prearranged hunt group in the order of arrival. Incoming calls are distributed
to the longest idle member of the UCD group. When an incoming DIT/ANA, DID call
to a UCD group encounters all UCD stations busy or no-answer, the call is queued
and the caller receives a Delay Announcement after a predetermined time. (Refer
to D-2 Delay Announcement). An installed MIFA-U10 ETU is required.
UNIFIED MESSAGING
The ElectraMail CTI Voice
Processing system, using the Electra Elite IPK system and a Local Area Network
(LAN), provides Unified Messaging services for voice, fax and e-mail messages
with one access point: the desktop PC or the telephone. Unified Messaging lets
the PC control telephone calls and information about each inbound or outbound
call. This system includes the basic Active Voice TeLANophy® Module.
UNIFORM NUMBERING NETWORK
This feature allows
multiple systems or other compatible systems to be connected in a network
application via Tie lines. Station users can access any station in the network
by dialing a system number and then a station number (open numbering plan) or by
dialing the station number (closed numbering plan). If the calling and the
called systems are not directly connected by a single Tie line, several Tie
lines may be accessed to route the call to the final destination. Each system in
the network automatically (without operator assistance) extends the call to the
next system in line until the final destination is reached.
UNIVERSAL SLOTS
Universal Slots provide
flexibility for installation and cost savings for the end user. The system
allows the installation of most interface circuit boards into any interface
slot.
UNSUPERVISED CONFERENCE
This feature allows a
Multiline Terminal user to exit an established conference call, leaving the
remaining parties to continue talking. This same user can then reenter the
conference anytime.
USER PROGRAMMING ABILITY
Station users can
perform programming functions at their station. Two features that are
programmable from a station are Station Speed Dial and Ringing Line Preference.
With NEC System Administration Terminal (SAT) Software, approximately 35
additional features can be programmed by the user.
VOICE MAIL INTEGRATION (ANALOG)
This feature
provides the necessary interface between the system and a locally provided Voice
Mail system. When a station is forwarded to the Voice Mail system and a station
user calls that forwarded station, the call goes directly to the individual
personal mail box. The Voice Mail system can send a message to the station
indicating a Voice Mail Message was received. The system can support a maximum
of 16 analog ports for Voice Mail. Analog Voice Mail is provided when Digital
Voice Mail integration or Built-in Voice Mail is not available.
VOICE MAIL MESSAGE INDICATION ON LINE
KEYS
Voice Mail Message Waiting on Line Keys indicates an existing or
new voice mail message on Line Keys or DSS/BLF keys.
VOICE OVER INTERNET PROTOCOL (VoIP)
Voice over
Internet Protocol sends real time voice/fax over the corporate LAN or WAN. The
voice from the telephone is digitized and put into packets that are sent over a
network using Internet Protocol. The IPT(4)/(8)-U10 ETU can combine trunk and
Tie line calls into gateway trunks that can operate in the COI, COID, DID or TLI
mode and be installed in the interface slots supporting these ETUs. The
operating mode can be configured per ETU, but not per port.
VOICE OVER SPLIT
By dialing an Access Code, a
station user can voice override the conversation between another station user
and another party. When the conversation is interrupted, the other party cannot
hear the Voice Over.
VOICE PROMPT
This feature provides voice
guidance for assisting station users with tones such as a call waiting tone and
internal dial tone. An installed VRS(4)-U10 ETU is required.
WIRELESS
Using a Dterm PSII, the features and
benefits of the desktop telephone are provided without the inconvenience of
having to stay close to the desk. A BSU(2)-U10 ETU interfaces the KSU (Key
System Unit) to an antenna unit called a Zone Transceiver (ZTII). These units
are placed throughout the facility to manage calls through a network for
wireless communication using Dterm PSIIs.
Electra Elite IPK