Client Application
Users employ the Client program in conjunction with their telephone to make and
receive calls, access voice messages visually, and use all the features of the
Strata CS system. You can install a Client program on any Windows 2000, 98, ME,
or Windows NT computer on your network provided the computer meets required
specifications. While the Client enhances your access to Strata CS, it is not
required. Most Strata CS features are also available over the telephone, using
the Telephone Command prompts. A Web-browser-accessible version of the Client is
available after installing Strata CS Web Services.
Web Services With Strata CS Web Services, users can access a Hypertext Markup Language
(HTML) version of the Client via any web browser, through the Internet or their
Intranet. With the Web Client users can access Strata CS remotely or from
non-Windows platforms such as Apple Macintosh. The Web Client offers most Client
functions, except the Call Monitor.
Graphical User Interface (GUI)
Easy Microsoft Windows-based applications make Strata CS a powerful call
processing tool.
Call Control
Multiple call management
Screen pop and audio pop of incoming calls
One-click toolbar for tasks - take call, send to voice mail, screen
message, hold, transfer, conference
Do Not Disturb (DND)
Live operator console with user status
Contact Management
Company and personal telephone directories
One-click calling
Caller Identification association
Call logging, annotating and reporting
Dialing and screen-pop Personal Information Manager (PIM) integration
Overview