Most Strata CS features are also accessible
via the user's telephone, using the Telephone
Commands prompts. Users running the optional
Strata CS client application in conjunction
with their telephones can make and receive
calls, access voice messages visually, and
access all the features of the Strata CS
system directly from the PC workstation.
The optional Strata CS Client application
can be installed on any Windows 2000, 98,
ME, or Windows NT computer on the user's
network. The Client PCs connect to the Strata
CS server via the customer's LAN.
Fully Integrated Telephone System
•
Single server with PBX and voice mail
functionality
•
Voice guided telephone user interface
•
GUI desktop PC integration
•
IVR integration ready
•
Scales up to 96 trunks and 264 stations Multi-Line Call Control
•
Multiple call handling
•
Grab and hold
•
Music/audio and ring-back reminder
•
Call transfer, park, conference
•
Universal/directed call pickup
•
Call waiting
•
Do Not Disturb mode
•
Customizable internal/external rings
•
Individual extensions and DID
Multi-Level Auto Attendant
•
Automated or receptionist answering
•
Dial-by-name internal/external
•
Customizable greetings and menus
•
Multiple attendants—customized per
trunk
•
Off-hours and holiday schedules
•
Multi-level menus
•
Time-out routing to operator or voice mail
•
Fax detection and routing
Voice Mail
•
Telephone and desktop PC visual access
•
Message callback
•
Send, reply, forward, save, delete, undelete
•
Urgent and private special handling
•
Personal and shared mailboxes
•
Password security
•
Multiple personal greetings
•
Message date and time stamps
•
Export to WAV file
•
Message waitingnotification—messagewaiting
lamp, stutter dial tone, PC screen,
e-mail/pager notification
Digital Telephones
•
One of the few communication servers to
support digital telephones
•
Flexible, programmable features
•
Assignable Multiple Directory Numbers
•
Toshiba reliability and superior sound quality
Call/Message Screening
•
Caller ID, PIN, and voice-prompt identification
•
Caller announcement
•
Take call, transfer, send to voice mail
•
Live message screening
•
Call grab-back from voice mail and paging E-Mail And Paging Integration
•
WAV file voice mail attachments
•
Paging with Caller ID information
•
Exchange synchronization Internet Telephony
•
IP Gateway Administrator
•
H.323 VoIP gateway and terminals
•
Toll bypass
•
Branch office tie-line
•
Web Client with graphical access to voice
mail, all settings and preferences
•
Web “Call Us” buttons/Net Meeting support
•
Supports H.323 version 2 IP telephones
Automatic Call Distribution (ACD)
•
Route calls to agents in a variety of routing
algorithms
•
Queue calls in order received to local and
remote agents
•
GUI display of calls waiting
•
Custom hold messages
•
ACD Reporter—call center data reporting
“
Follow Me” Call Forwarding
•
Customized “Find Me” routing lists
•
Remote call screening
•
Unlimited forwarding numbers
•
Internal, external, Centrex, or IP locations
•
“Where I Am” registration Personalized Call Handling
•
Caller-specific or caller categories
•
Customized voice mail greetings
•
Personal operators
•
Caller-specific language prompts System Administration
•
Windows-based application
•
Local and remote administration
•
Dialing restrictions
•
Feature restrictions
Software Development Kit
•
IVR plug-ins
•
TAPI compliant service provider
Overview