Stratagy ES (Enterprise Server)
High capacity voice processing system providing
up to 96 ports with Unified Messaging and Speech Recognition options
The Stratagy ES is Toshiba’s most advanced voice processing
system, providing an innovative approach to managing and distributing
voice, fax and e-mail messages, as well as offering self-service transaction
capability for your customers. Stratagy ES is available in four stand-alone
platforms supporting four to 96 ports. With a wide range of advanced
standard and optional applications, Stratagy ES is equipped to meet
the most demanding voice processing requirements
Stratagy ES Featuures
Stratagy CTX Soft keys
One of the most popular features of the Stratagy ES system, Strata
CTX soft key control lets you efficiently and easily navigate mailbox
menus by viewing them at a glance. Your Strata CTX digital telephone
Liquid Crystal Display (LCD) visually shows Stratagy mailbox menu options.
You can access each menu option by simply pressing the corresponding
soft key. Once you’ve selected an option, the LCD displays the
next set of feature-usage options. The LCD feature display helps employees
get the most out of sophisticated system features and minimizes training
time.
Unified Messaging
With Unified Messaging, you can conveniently retrieve and send voice,
fax, and e-mail messages from within your e-mail client inbox screen.
You can even retrieve Stratagy voice and fax messages via the Internet
from any e-mail service that supports SMTP and POP3 protocols. Unified
Messaging gives you the power to consolidate all types of communications
and manage more messages in less time. Play voice messages through
your PC speakers or through your handset for privacy. Display and print
a fax on your screen. Forward voice or fax messages as WAV or TIF files
to any e-mail address. And much more. You can also easily manage voice,
fax and e-mail messages via telephone – a must for employees
without computer access.
Fax Server
The Fax Server feature stores inbound faxes in your mailbox and allows
them to be printed, forwarded, or displayed on your PC screen. As a
result, you’ll open up a world of unprecedented communication
opportunities. Fax On Demand and Fax Back enable users to receive brochures,
price lists or other printed information from the Stratagy system.
Ideal for traveling employees, Fax Mail lets the user transmit faxes
left in their mailbox to a portable computer fax device or hotel fax
machine for printing. Fax Broadcast lets you instantly transmit any
fax document to multiple recipients. You can even add voice comments
to a fax.
Text-To-Speech
This leading-edge technology enables any touch-tone telephone to audibly
read e-mail messages to you. Text-To-Speech capability gives traveling
employees easy access to e-mail when they don’t have access to
your computer system or the Internet. This feature also makes it easy
to forward or reply to e-mail messages – all remotely via any
telephone. With Text-To-Speech at their fingertips, your employees
can obtain their e-mail messages anywhere, anytime. That gives them
the power to stay productive, make instant decisions and immediately
react to urgent business opportunities and situations.
Speech Recognition
This advanced feature processes commands from the caller’s voice,
making communication easy and intuitive. Using simple spoken responses,
callers can quickly access product information or a specific person’s
extension from the Stratagy ES system. Plus, employees who are out
of the office can call in, then simply speak a command to access their
voice mailbox. With these capabilities, Speech Recognition helps maximize
the ease and effectiveness of both incoming customer calls and internal
employee calls, while projecting an innovative image for your company.
Call Recording
During a call, you can record the conversation into your voice mailbox
using the Toshiba Strata CTX business telephone system. This feature
is ideal for keeping a record of important phone calls for future reference,
and for capturing detailed information you may need to assure accuracy
in correspondence, reports, etc. Starting and stopping a recording
is as easy as pressing one key. Convenient pause and restart features
enable you to review details of the conversation at your own pace.
Automated Attendant
This feature answers incoming calls, enabling employees to focus on
their main job responsibilities. Automated Attendant streamlines operational
efficiency by allowing callers to route their own calls and leave messages
without receptionist assistance. The caller simply enters the mailbox
number of the person they’re calling, and the call is handled
based on that person’s specific mailbox configurations – from
dialing another extension to screening the call to executing an IVR
application. These capabilities make your telephone system work harder
for you.
Call Routing
When a caller enters the specific extension or department they want,
the call is automatically routed. Callers can easily find a person’s
extension by using the company directory feature. If an extension is
unanswered or busy, the call can be automatically routed to another
extension or an operator. If all called extensions are unavailable,
callers can hold, hang up, or leave a message. The system also detects
fax tones and transfers those calls to a fax machine. Automated routing
enables your staff to focus on tasks other than directing calls.
Telephone Answering
When an employee is unavailable or busy, Stratagy can take messages.
Each employee can record up to seven personal greetings for his/her
mailbox, with specific greetings scheduled to play at various times
of the day. This ensures that callers hear accurate information 24
hours a day, 7 days a week. When extensions are busy or do not answer,
Stratagy automatically plays the appropriate greeting. The caller is
offered the choice of leaving a message, calling another extension,
holding, or being transferred to an operator for assistance.
Voice Messaging
Stratagy ES users can manage voice messages with ease. You have total
control over your messaging by simply pressing specific telephone keys.
The Stratagy system saves time by letting you replay, skip forward
or backward within a message, delete, pause, control playback speed
and volume, play messages in order of priority, and much more. You
can also share information by forwarding a message to other Stratagy
users, and attach your own voice comments. You can even customize they
way you’re notified of messages, from receiving a pager alert
to indicating urgent status. Plus, you’ll maximize efficiency
by creating folders for different types of messages.
STRATA
ES Overview