Toshiba's Computer Telephony Integration (CTI)
solution enables you to increase productivity, enhance customer
service and reduce costs by combining the capabilities of your Strata DK
digital telephone system with the custom functionality of Windows'
applications. With CTI, your telephone and computer work together to
provide these cost-saving benefits:
Caller Identification - Vital caller information from your database
appears on-screen while your telephone rings and during the call.
Called Number Identification - With each call, information is
displayed from the telephone system and/or from the computer application
based upon the number dialed by the caller (DID or DNIS).
Automated Dialing of Outgoing Calls - Simply point and click any
phone number in your computer database or Personal Information Manager
(PIM). Your telephone then dials the call-- a must for maximizing the
productivity of outbound telemarketing.
Toshiba also offers CTI products specifically
designed for Strata DK digital business telephone systems
Total telecommunication efficiency with Toshiba's PC Digital
Telephone -This innovative Windows application enables you to make and
receive calls on your computer, and perform many productivity-boosting
telephone operations.
Process a heavy volume of incoming calls quickly with Toshiba's CTX
Attendant Console - This Windows application's streamlined functions can
be efficiently operated from the keyboard or by clicking on screen icons
and buttons.
Stratagy DK voice processing system provides a fully integrated
solution - Simply put, CTI gives you the crucial ability to determine
who is calling, plus how calls should be routed and answered. Just as
important, you can view detailed caller information from your database.
All Toshiba Strata DK digital telephone systems support CTI applications
using the Telephony Application Programming Interface (TAPI) - the
interface standard adopted by both the computer software and telephone
industries.
Customize Powerful CTI Solutions
StrataLink Adds Call Control Flexibility - What's more, we've
enhanced the basic TAPI interface with StrataLink software, enabling you
to customize the call-control functions of your PC application with many
value-added capabilities.
Choose how your PC application responds to each call event - With
StrataLink, you can determine call-handling rules and conditions,
enabling you to customize how your application works.
Handle Multiple Calls - StrataLink processes multiple call events
that capture Caller ID and generate screen displays, even generating
screen displays on transferred calls and when reconnecting to calls
on-hold.
Handle multiple PC applications from the same telephone - StrataLink
activates specific responses in different applications, based on each
call type.
Perform outbound calling and call control from your PC application.
Easy setup, testing, and monitoring - StrataLink's advanced tools
simplify interface testing, debugging, call-event monitoring, and setup
of applications. Just select from pre-defined tested applications-the
proper interface is automatically assigned.
Toshiba Ultimate Communicator Applications The Toshiba Ultimate Communicator is a PC phone desktop software
product. Providing such features as answering machine functions, basic
attendant console operation, and screen pops with contact manager
software, the Toshiba Ultimate Communicator is used in conjunction with a
Toshiba desktop digital telephone to provide additional functionality and
value.
Packaged Applications The Toshiba Ultimate Communicator contains several pre-packaged
applications that can be selected and activated as part of the standard
product.
Stratagy Voice Mail - Stratagy menu soft keys provide screen click
buttons for visual operation of voice mail functions.
Single Button Call Record - provides manual voice recording of the
active call at your specific telephone as a .WAV file on the PC. Each
recording will be automatically erased at the end of the day unless it
is specifically saved.
Automatic Voice Logging - automatically records each call at your
specific telephone as a .WAV file on the PC as a call logging function.
Each recording will be automatically erased at the end of the day unless
it is specifically saved.
Station Restriction Control - makes manual changes of Toll
Restriction Class of selected telephones easy. You can restrict outgoing
access during off hours and provide greater access during regular
business hours.
Auto Night Transfer Control - automatically places the Strata DK
system into Day, Day2, or Night mode at pre-designated times and days of
the week.
Automatic Call Park and Page - automatically takes an unanswered
outside call, plays an announcement, places the call on hold, and then
announces the call via paging. If the call is not picked up after a
designated amount of time, the call is transferred to voice mail.
Auto Dial - dials a telephone number from a speed dial list
maintained in the Communicator. Up to 6000 numbers are available for
auto dial by all stations. The auto dial number codes are user definable
to correspond to office number, store number, customer number, etc.
Traffic Performance Monitoring - uses the Personal Call Accounting
option to collect call information to/from the individual telephone (not
system wide call accounting). Critical lines and stations can be
monitored and reports generated for the performance and usage of those
facilities.
Custom Applications Custom applications can also be developed by Ultimate Software
Products, Inc., Toshiba's software development partner. This includes
customer-specified application development, and support for developers who
create their own applications.
CTI Solutions That Grow With Your Needs Today's advanced PC technology makes CTI affordable for every
business, large or small. Best of all, you can start by adding CTI to the
desktops of key personnel only, then cost-effectively expand CTI
throughout your company as needed.
Together, your Strata DK telephone system and CTI offer proven solutions
that can dramatically improve your inbound/outbound sales, customer
service, technical support, and other mission-critical call operations-
and reduce your costs.
CTX
Attendant Console